Contact Us

Please contact the West Virginia General Summative Assessment System Help Desk.

Customer Support Email: WVHelpDesk@air.org

Customer Support Phone: 1.844.560.7367

 

 

Hours of Operation Monday – Friday 6:00am to 6:00pm

 

To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:

Date and time of the error
Error code number and message
Your operating system (e.g., Windows 7), Internet browser (e.g., Firefox 20), and version of affected computers
WVEIS (SSID) number of the affected student(s)

  • For security reasons, do not include names.
Session ID
Grade, subject, test, and question number (if applicable)

  • For test security reasons, do not describe the content of the question.
If you are reporting for another person, please provide the other person’s contact information if possible.